Widget buttons IOS 13 not loading


What does your question relate to:

Channel(s): ______
[ X The Olisto app
Other

Please add the correct tags [app-improvement, other or “channel-name”]

This functionality has not been asked before:

[x ] I have checked the Olisto FAQ
[ X] I have searched the forum and I can’t find a similar topic. (If you did, reply to that topic instead of making a new one)

What version of the app do you have?

You can check in the app this under ‘More --> Profile --> Settings’ 2.25.3

Which device and operating system do you have?

iPhone 10 iPhone 8 and iPhone 6S

Can you briefly describe what happened and what you expected to happen?

(Add any screenshots/photos where useful)
The widget buttons do not load in the widget center. They come back when I first open the Olisto app and login and then go back to the widget.they work for a couple of hours and then they disappear again. It is like your automatically logged out to Olisto so the widget cannot load.

Was it a one-time event or reproducible?

One-time event
[ x] Reproducible by doing: _after a couple of hours or the next day.

What did you already try to fix the

starting the olisto app and loging-in

Ik heb hetzelfde probleem sinds IOS 13.1.2 en daarvoor.

We are aware of the problem and are trying to fix it asap