Can't register toon channel

Support
1

What does your question relate to:

Channel(s): ______
The Olisto app
toon channel
Other

Please add the correct tags [app-improvement, other or “channel-name”]

This functionality has not been asked before:

I have checked the Olisto FAQ
I have searched the forum and I can’t find a similar topic. (If you did, reply to that topic instead of making a new one)

What version of the app do you have?

You can check in the app this under ‘More --> Profile --> Settings’

2.25.4

Which device and operating system do you have?

e.g. Samsung Galaxy S10, Android 9 or iPhone Xr iOS 13
OnePlus 3

Can you briefly describe what happened and what you expected to happen?

(Add any screenshots/photos where useful)
Adding the room trigger asks me to log in. After logging in the webpage shows;

{"fault":{"faultstring":"Execution of ServiceCallout SC-eneco-login failed. Reason: ResponseCode 500 is treated as error","detail":{"errorcode":"steps.servicecallout.ExecutionFailed"}}}

Was it a one-time event or reproducible?

One-time event
Reproducible by registering toon as a new channel

What did you already try to fix the problem?

Restarting the app, reconnecting the channel

2

Same problem here. Toon hardware not visible in Olisto or Google home app

3

I fixed this by logging in using my Eneco credentials instead of my toon credentials

4

We are aware of the problem and are working on solutions. For some it may work again already, for some it may not. We will keep you posted on further development.